Laptops Direct

bought a laptop from them, it's fine - it works


but what's with oppressing punters with an 0871 telephone number ?

give us a REAL number e.g. 0203 so we can call from our mobiles without being raped.


customer-hostility lures supreme.......................

Banks002 Barclays Bank

sent a bank mandate change to add a signatory off to Birmingham [Barclays Central Dustbin for burning customer communications] 24th August (2013)
received zilch back of curse....

rang them 10.10.13

MS hey guys how about responding?
[after massive wait]
BC we are within our service target, we will be in touch
MS do u think that is acceptable?
BC we are within our service target, we will be in touch
MS is that an acceptable level of service
BC i can't comment sir zzzzz.....



As ever banks cannot focus on CUSTOMER SERVICE, and how to fix it.

Banks001 - are useless

rang Barclay to close a small fccy account. 08.30 10.10.13

muppet who answered was too badly trained to ask exactly what i wanted, so he thought i wanted to close all my accounts, told him to listen and understand the qu. before rocking on. [overseas call centre]

• did i want to know HOW to close an account?
• no u muppet just ******* do it.
• he said "would u like to transfer the balance before closing the account"
• doh, no i thought I'd donate it to the Barclays Board yacht fund, terrd

• then he triumphantly told me he had to speak to "international dept" to transfer my €64.25 to my current account
• took over 5 mins for them to answer the call [overseas call centre]
• she then repeated everything i had already told muppet 1
• finally she said she would do the tfr
• but that i then had to wait and call them back to close the account once it's balance was €0, so another 10 mins to waste tomorrow, grrr.
• then she started droning about their account closing procedures again so i hung up

IF Barclays studied the call they would eeeeeasiuly identify how to slash the call duration from 12 min 36sec to less than 5 min. how many idiots could they sack then? ans= about half of them.

Tescos flog massively out of date milk

i shouldn't tell the entire world about their shameful systems, but....................

When i took the two packs of long-life milk that were THREE months, yes THREE months out of date, to the till area, the serf scarcely reacted, just took them from me, and said she would sort it out.

At the very least she should have summoned a supervisor to apologise formally to me, and give me my shopping for free.

Instead of which i have now sent the evidence to Trading Standards.


why do big firms find it sooooooo hard to keep customers happy?
- they don't give a tinkers in their systems-design so of curse the serfs just follow procedures.

it is blindingly obvious that customers design things for FREE, so all u have to do as M Assiv plc, is capture any incidents/feedback/comments 100% CENTRALLY, then decide which ones to react to, and rest u ignore.

BUT failing to capture dirty incidents means they have no real idea what's going on at the £cache coalface.

Still it's their massive fine problem.

Best By 23.06.2013 !! - picked off shelf on 27.09.2013

banks banking stinking

How come NatWest business banking can write to me closing my account WITHOUT giving any reason at all? And this complies with the Banking Code – what a ‘grate’ document. I can’t sack a serf without a meeting, a written warning, etc. but they can bin me just by doing a letter with no reason in it at all.
And the FSA support this by refusing to investigate because their actions comply with the Code - what a bunch of xxxds.

Recently HSBC wrote to me closing my personal credit card account WITH NO NOTICE PERIOD – they claim they do NOT have to.
Oh and also the collateral damage is that this has had the effect that in my business life I can no longer do business with HSBC, despite them even putting in writing with me in their rude letter that they WANT to do business with me (except at all!)– they are happy to lie in writing etc…….

Last autumn Abbey National radically changed their business banking website. This change was so poorly pre-tested that it created havoc amongst users, and they even had to extend their telephone banking hours to cope with the deluge of enquiries from irate customers who had summarily been denied online banking without a thought. I am STILL 8 months later trying to patch my own access together, and fending off complaints from clients about shabby notional bank and their actions. Oh and the website “enhancements” of course are not !

banking tales ........

a recent experience.......with the nationwide building society, who are actually quite good!!

i appreciate the less casual reply, but it does not answer why it is acceptable for your systems to produce this one-sided effect. how can it be right for one side of an internal transfer to show immediately and the other be delayed - i was placed in an embarrassing position due to inability to produce evidence of worth for a property transaction.

If you would like to imagine the scenario in front of the Nationwide chairman on his yacht.....
"here you are sir, our Internet banking software. it's all fabulous, and a particular feature i would like you to see is our one-sided transaction display system. Please use this demonstration system to see its advantages.
Here is my development invoice for £giga for immediate settlement"

----------------
--------------------- Original Message ---------------------
Subject: Re: Complaint Received: 13 April 2007
Dear Mr Swallow,

Thank you for your message.

Please accept my apology for my colleagues response which does not fully address your query. I have provided more detail below.

Whilst transfers between our banking and cash savings accounts are processed in real time, it is true that only mini statements and the balances shown on the My Accounts page update immediately. Accounts which offer only a Full Statement, such as Passbook, Bond or e-Savings do not update their statement immediately. I can assure you that interest is backdated accordingly.

Under our complaints procedure I need to advise you of the following. I've also enclosed a link to our leaflet "a complaint - how can we put it right", this will show you what course of action you can take if you're not happy with my response.

http://www.nationwide.co.uk/contact_us/making_a_complaint/making_a_complaint.htm

What do I do if I'm still unhappy?

The Nationwide Group uses the Financial Services Authority rules when dealing with customers' concerns. Under their guidelines, you may consider the following course of action if you're not satisfied with my response.

1. Our Member Service Department can review your concerns. I will be glad to refer it for you. If you decide to go ahead with this option, please contact me.

2. If you are still not satisfied, you may then approach the Financial Ombudsman Service for an impartial, independent assessment of the situation.

If you don't come back to us within the next 56 days, I will close our file.

Regards,

Mark Newman
Senior Customer Advisor
Internet Services

http://www.nationwide.co.uk
Nationwide. Proud to be different.

If you reply to this message, please include the Tracking Number below in the body of the mail. This will enable us to process your message more efficiently.

TRACKING NUMBER: A00002117759-00008426834

-----Original Message-----


From: 1285117710@bbm.tux
Sent: 12 Apr 07 13:21:11
To: customer.services@nationwide.co.uk
Cc:
Subject: Complaint

and even today i have done transfers which show on one account - my flex - and don't show on my e-account because........? -- no one tested it properly b4 going live.

--------------------- Original Message ---------------------
Subject: Re: Complaint Received: 10 April 2007
Dear Mr Swallow,

Thank you for your message.

The reason why the delay shows is because is was the Easter Bank Holiday, however the transfer is effective dated to the date you requested the transfer of funds.

Regards,

Linda Cox
Senior Customer Advisor
Internet Services

http://www.nationwide.co.uk
Nationwide. Proud to be different.

If you reply to this message, please include the Tracking Number below in the body of the mail. This will enable us to process your message more efficiently.

TRACKING NUMBER: A00002117759-00008401080

-----Original Message-----


From: 1285117710@bbm.tux
Sent: 07 Apr 07 09:19:37
To: customer.services@nationwide.co.uk
Cc:
Subject: Complaint

i transferred funds between my flex and e account.
12 hours later and the transfer shows as leaving my flex but not arriving in my e account because...? - your software is defective