banking tales ........

a recent experience.......with the nationwide building society, who are actually quite good!!

i appreciate the less casual reply, but it does not answer why it is acceptable for your systems to produce this one-sided effect. how can it be right for one side of an internal transfer to show immediately and the other be delayed - i was placed in an embarrassing position due to inability to produce evidence of worth for a property transaction.

If you would like to imagine the scenario in front of the Nationwide chairman on his yacht.....
"here you are sir, our Internet banking software. it's all fabulous, and a particular feature i would like you to see is our one-sided transaction display system. Please use this demonstration system to see its advantages.
Here is my development invoice for £giga for immediate settlement"

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--------------------- Original Message ---------------------
Subject: Re: Complaint Received: 13 April 2007
Dear Mr Swallow,

Thank you for your message.

Please accept my apology for my colleagues response which does not fully address your query. I have provided more detail below.

Whilst transfers between our banking and cash savings accounts are processed in real time, it is true that only mini statements and the balances shown on the My Accounts page update immediately. Accounts which offer only a Full Statement, such as Passbook, Bond or e-Savings do not update their statement immediately. I can assure you that interest is backdated accordingly.

Under our complaints procedure I need to advise you of the following. I've also enclosed a link to our leaflet "a complaint - how can we put it right", this will show you what course of action you can take if you're not happy with my response.

http://www.nationwide.co.uk/contact_us/making_a_complaint/making_a_complaint.htm

What do I do if I'm still unhappy?

The Nationwide Group uses the Financial Services Authority rules when dealing with customers' concerns. Under their guidelines, you may consider the following course of action if you're not satisfied with my response.

1. Our Member Service Department can review your concerns. I will be glad to refer it for you. If you decide to go ahead with this option, please contact me.

2. If you are still not satisfied, you may then approach the Financial Ombudsman Service for an impartial, independent assessment of the situation.

If you don't come back to us within the next 56 days, I will close our file.

Regards,

Mark Newman
Senior Customer Advisor
Internet Services

http://www.nationwide.co.uk
Nationwide. Proud to be different.

If you reply to this message, please include the Tracking Number below in the body of the mail. This will enable us to process your message more efficiently.

TRACKING NUMBER: A00002117759-00008426834

-----Original Message-----


From: 1285117710@bbm.tux
Sent: 12 Apr 07 13:21:11
To: customer.services@nationwide.co.uk
Cc:
Subject: Complaint

and even today i have done transfers which show on one account - my flex - and don't show on my e-account because........? -- no one tested it properly b4 going live.

--------------------- Original Message ---------------------
Subject: Re: Complaint Received: 10 April 2007
Dear Mr Swallow,

Thank you for your message.

The reason why the delay shows is because is was the Easter Bank Holiday, however the transfer is effective dated to the date you requested the transfer of funds.

Regards,

Linda Cox
Senior Customer Advisor
Internet Services

http://www.nationwide.co.uk
Nationwide. Proud to be different.

If you reply to this message, please include the Tracking Number below in the body of the mail. This will enable us to process your message more efficiently.

TRACKING NUMBER: A00002117759-00008401080

-----Original Message-----


From: 1285117710@bbm.tux
Sent: 07 Apr 07 09:19:37
To: customer.services@nationwide.co.uk
Cc:
Subject: Complaint

i transferred funds between my flex and e account.
12 hours later and the transfer shows as leaving my flex but not arriving in my e account because...? - your software is defective