Banks002 Barclays Bank

sent a bank mandate change to add a signatory off to Birmingham [Barclays Central Dustbin for burning customer communications] 24th August (2013)
received zilch back of curse....

rang them 10.10.13

MS hey guys how about responding?
[after massive wait]
BC we are within our service target, we will be in touch
MS do u think that is acceptable?
BC we are within our service target, we will be in touch
MS is that an acceptable level of service
BC i can't comment sir zzzzz.....



As ever banks cannot focus on CUSTOMER SERVICE, and how to fix it.

Banks001 - are useless

rang Barclay to close a small fccy account. 08.30 10.10.13

muppet who answered was too badly trained to ask exactly what i wanted, so he thought i wanted to close all my accounts, told him to listen and understand the qu. before rocking on. [overseas call centre]

• did i want to know HOW to close an account?
• no u muppet just ******* do it.
• he said "would u like to transfer the balance before closing the account"
• doh, no i thought I'd donate it to the Barclays Board yacht fund, terrd

• then he triumphantly told me he had to speak to "international dept" to transfer my €64.25 to my current account
• took over 5 mins for them to answer the call [overseas call centre]
• she then repeated everything i had already told muppet 1
• finally she said she would do the tfr
• but that i then had to wait and call them back to close the account once it's balance was €0, so another 10 mins to waste tomorrow, grrr.
• then she started droning about their account closing procedures again so i hung up

IF Barclays studied the call they would eeeeeasiuly identify how to slash the call duration from 12 min 36sec to less than 5 min. how many idiots could they sack then? ans= about half of them.

banks banking stinking

How come NatWest business banking can write to me closing my account WITHOUT giving any reason at all? And this complies with the Banking Code – what a ‘grate’ document. I can’t sack a serf without a meeting, a written warning, etc. but they can bin me just by doing a letter with no reason in it at all.
And the FSA support this by refusing to investigate because their actions comply with the Code - what a bunch of xxxds.

Recently HSBC wrote to me closing my personal credit card account WITH NO NOTICE PERIOD – they claim they do NOT have to.
Oh and also the collateral damage is that this has had the effect that in my business life I can no longer do business with HSBC, despite them even putting in writing with me in their rude letter that they WANT to do business with me (except at all!)– they are happy to lie in writing etc…….

Last autumn Abbey National radically changed their business banking website. This change was so poorly pre-tested that it created havoc amongst users, and they even had to extend their telephone banking hours to cope with the deluge of enquiries from irate customers who had summarily been denied online banking without a thought. I am STILL 8 months later trying to patch my own access together, and fending off complaints from clients about shabby notional bank and their actions. Oh and the website “enhancements” of course are not !