i shouldn't tell the entire world about their shameful systems, but....................
When i took the two packs of long-life milk that were THREE months, yes THREE months out of date, to the till area, the serf scarcely reacted, just took them from me, and said she would sort it out.
At the very least she should have summoned a supervisor to apologise formally to me, and give me my shopping for free.
Instead of which i have now sent the evidence to Trading Standards.
why do big firms find it sooooooo hard to keep customers happy?
- they don't give a tinkers in their systems-design so of curse the serfs just follow procedures.
it is blindingly obvious that customers design things for FREE, so all u have to do as M Assiv plc, is capture any incidents/feedback/comments 100% CENTRALLY, then decide which ones to react to, and rest u ignore.
BUT failing to capture dirty incidents means they have no real idea what's going on at the £cache coalface.
Still it's their massive fine problem.
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| Best By 23.06.2013 !! - picked off shelf on 27.09.2013 |
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thanks for your comment. at least I know someone is reading this....