i feel like Victor M
i can't beleeeeve it.
Some t055er from hmit actually rang me today about some stupid ex-client.--> there's no pressure today just the PAYE deadline for eoy filing.
But of course if YOU ring them the phones are all engaged, because they are all using the lines to ring people about stupid coblas that can wait till Monday when the heat is off.
priorities priorities priorities priorities
Showing posts with label HMIT. Show all posts
Showing posts with label HMIT. Show all posts
Friday, 18 May 2007
Friday, 27 April 2007
telephoning the taxman
i had to ring the tax office in South Wales today (a distant part of the empire)
"thank you for your call, we are very busy today, please call later", and call is then disconnected.
no option to queue, or redial. They also have special gizmo on the line to prevent you leaving it on redial to get through
what a crepe way to treat your customers!!!
"thank you for your call, we are very busy today, please call later", and call is then disconnected.
no option to queue, or redial. They also have special gizmo on the line to prevent you leaving it on redial to get through
what a crepe way to treat your customers!!!
Monday, 23 April 2007
inland revenue, HMRC, HMIT
letter sent this week after a FRUSTRATING TIME....
i am an accountant, and we moved offices. hmrc are the only people left after 9 months still bombarding my old address with mail, despite numerous letters to various tax offices. they are completely useless, and user-hostile. a bunch of ....
i quote"
I refer to my telephone conversation on Friday where you explained that the (secret) system when you move offices is to write to you to get the registered office file updated for our clients. As I stated you are now the only authority inundating our old address with mail misaddressed. It is regrettable that all your colleagues have in 9 months ignored all our incorrect letters, and never once called us and explained the correct procedure to get this simple update done.
We moved in July 2006 from 5 Ardmore road, south Ockendon, rm15 5th to the address below.
Please update all the registered offices on the list attached as requested, this is missing some information of course, but I won’t find out until you ignore this letter and then I call you in two weeks to time find out why nothing has happened, and then I fax it over and then someone says….zzzzzzzzz. After 6 telephone calls to different offices, and a wasted afternoon I am not bitter of course…..Your departments clear lack of interest in the Agent relationship is very disappointing.
"
i am an accountant, and we moved offices. hmrc are the only people left after 9 months still bombarding my old address with mail, despite numerous letters to various tax offices. they are completely useless, and user-hostile. a bunch of ....
i quote"
I refer to my telephone conversation on Friday where you explained that the (secret) system when you move offices is to write to you to get the registered office file updated for our clients. As I stated you are now the only authority inundating our old address with mail misaddressed. It is regrettable that all your colleagues have in 9 months ignored all our incorrect letters, and never once called us and explained the correct procedure to get this simple update done.
We moved in July 2006 from 5 Ardmore road, south Ockendon, rm15 5th to the address below.
Please update all the registered offices on the list attached as requested, this is missing some information of course, but I won’t find out until you ignore this letter and then I call you in two weeks to time find out why nothing has happened, and then I fax it over and then someone says….zzzzzzzzz. After 6 telephone calls to different offices, and a wasted afternoon I am not bitter of course…..Your departments clear lack of interest in the Agent relationship is very disappointing.
"
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