central line derailment

FROM: London Underground Limited

Dear Oppressed Customer,

We are writing to let you know that there was a minor derailment on the railway yesterday between Mile End and Bethnal Green. This was entirely the fault of Metronet who are the biggest bunch of t055er5 since the shower we engaged to plan the Stratford DLR station, and Stratford Internotional Station.

Despite the fact the train only came off slightly, and the line is hardly damaged, the service is still not open, and unlikely to be until Monday morning. If possible we will shag Monday as well by doing as little as possible to sort things out.

I am delighted to also let you know that due to the oppressive sales terms we cover ourselves with, that the only ticket refunds we have to give out are to Season holders and those actually on the trains when it went tits up. All people who took 4ever to get home Thursday, and used other means to struggle in to work on Friday, it's tuff tittty -- to coin a phrase.

Thank you for your captive custom.

LUL



or the real letter is here in case you think i xagerate.....

Dear xx, Following on from yesterday's Central line derailment the line remains suspended between Liverpool Street and Leytonstone stations. Four replacement bus services are in operation as follows between: - Stratford and Leytonstone (via Leyton) - Ilford and Gants Hill - Barking and Redbridge - Walthamstow Central and Woodford We are working to resume a full service to these stations as quickly as possible, so please check before you travel using the contacts below. I am sorry for any disruption that this incident has caused.

Yours sincerely,

Also this is the reponse to my refund request........

Thank you for contacting us about last week's derailment on the Central line.

I am sorry you were caused so much inconvenience by this incident.

You are entitled to claim for a refund of the single Tube fare for the journeys where you were delayed for 15 minutes or more. You can do this by completing a customer charter form for each journey and you can find the forms online (https://www.tfl.gov.uk/tube/contacts/refunds.asp) and in the leaflet racks in most Tube stations. I do recommend that you claim as soon as possible as each claim is meant to be sent within fourteen days of the delay.

We very much regret the derailment and the disruption it caused, and we are conducting a thorough investigation into the circumstances with the aim of preventing anything similar happening in the future.

Do get back in touch if I can be of any further help.

Yours sincerely


Customer Service Advisor
Customer Service Centre