sent a bank mandate change to add a signatory off to Birmingham [Barclays Central Dustbin for burning customer communications] 24th August (2013)
received zilch back of curse....
rang them 10.10.13
MS hey guys how about responding?
[after massive wait]
BC we are within our service target, we will be in touch
MS do u think that is acceptable?
BC we are within our service target, we will be in touch
MS is that an acceptable level of service
BC i can't comment sir zzzzz.....
As ever banks cannot focus on CUSTOMER SERVICE, and how to fix it.
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thanks for your comment. at least I know someone is reading this....