Banks001 - are useless

rang Barclay to close a small fccy account. 08.30 10.10.13

muppet who answered was too badly trained to ask exactly what i wanted, so he thought i wanted to close all my accounts, told him to listen and understand the qu. before rocking on. [overseas call centre]

• did i want to know HOW to close an account?
• no u muppet just ******* do it.
• he said "would u like to transfer the balance before closing the account"
• doh, no i thought I'd donate it to the Barclays Board yacht fund, terrd

• then he triumphantly told me he had to speak to "international dept" to transfer my €64.25 to my current account
• took over 5 mins for them to answer the call [overseas call centre]
• she then repeated everything i had already told muppet 1
• finally she said she would do the tfr
• but that i then had to wait and call them back to close the account once it's balance was €0, so another 10 mins to waste tomorrow, grrr.
• then she started droning about their account closing procedures again so i hung up

IF Barclays studied the call they would eeeeeasiuly identify how to slash the call duration from 12 min 36sec to less than 5 min. how many idiots could they sack then? ans= about half of them.