i had to ring the tax office in South Wales today (a distant part of the empire)
"thank you for your call, we are very busy today, please call later", and call is then disconnected.
no option to queue, or redial. They also have special gizmo on the line to prevent you leaving it on redial to get through
what a crepe way to treat your customers!!!
Friday, 27 April 2007
blackpool, parking regulations
what happened here?
ans. on a postcard....
Your payment has been processed successfully.
Your reference for this transaction is 29911. Please make a note if this number.
An email receipt has been sent to terrdsatblackpool@elond.com.
Note gramma opshonull "a note if this number"
some creep got paid £giga for their website as well.
ans. on a postcard....
Your payment has been processed successfully.
Your reference for this transaction is 29911. Please make a note if this number.
An email receipt has been sent to terrdsatblackpool@elond.com.
Note gramma opshonull "a note if this number"
some creep got paid £giga for their website as well.
Wednesday, 25 April 2007
vat online
email received today!! ->speechless........
Dear Sir/Madam
Thank you for your email.
Please note the VAT online service cannot be contact via e-mail. Please
use another method to contact them.
For security reasons specific personal data may have been removed from
this email.
Regards
Online Services (NON)Helpdesk
Dear Sir/Madam
Thank you for your email.
Please note the VAT online service cannot be contact via e-mail. Please
use another method to contact them.
For security reasons specific personal data may have been removed from
this email.
Regards
Online Services (NON)Helpdesk
Monday, 23 April 2007
inland revenue, HMRC, HMIT
letter sent this week after a FRUSTRATING TIME....
i am an accountant, and we moved offices. hmrc are the only people left after 9 months still bombarding my old address with mail, despite numerous letters to various tax offices. they are completely useless, and user-hostile. a bunch of ....
i quote"
I refer to my telephone conversation on Friday where you explained that the (secret) system when you move offices is to write to you to get the registered office file updated for our clients. As I stated you are now the only authority inundating our old address with mail misaddressed. It is regrettable that all your colleagues have in 9 months ignored all our incorrect letters, and never once called us and explained the correct procedure to get this simple update done.
We moved in July 2006 from 5 Ardmore road, south Ockendon, rm15 5th to the address below.
Please update all the registered offices on the list attached as requested, this is missing some information of course, but I won’t find out until you ignore this letter and then I call you in two weeks to time find out why nothing has happened, and then I fax it over and then someone says….zzzzzzzzz. After 6 telephone calls to different offices, and a wasted afternoon I am not bitter of course…..Your departments clear lack of interest in the Agent relationship is very disappointing.
"
i am an accountant, and we moved offices. hmrc are the only people left after 9 months still bombarding my old address with mail, despite numerous letters to various tax offices. they are completely useless, and user-hostile. a bunch of ....
i quote"
I refer to my telephone conversation on Friday where you explained that the (secret) system when you move offices is to write to you to get the registered office file updated for our clients. As I stated you are now the only authority inundating our old address with mail misaddressed. It is regrettable that all your colleagues have in 9 months ignored all our incorrect letters, and never once called us and explained the correct procedure to get this simple update done.
We moved in July 2006 from 5 Ardmore road, south Ockendon, rm15 5th to the address below.
Please update all the registered offices on the list attached as requested, this is missing some information of course, but I won’t find out until you ignore this letter and then I call you in two weeks to time find out why nothing has happened, and then I fax it over and then someone says….zzzzzzzzz. After 6 telephone calls to different offices, and a wasted afternoon I am not bitter of course…..Your departments clear lack of interest in the Agent relationship is very disappointing.
"
Friday, 20 April 2007
banking tales ........
a recent experience.......with the nationwide building society, who are actually quite good!!
i appreciate the less casual reply, but it does not answer why it is acceptable for your systems to produce this one-sided effect. how can it be right for one side of an internal transfer to show immediately and the other be delayed - i was placed in an embarrassing position due to inability to produce evidence of worth for a property transaction.
If you would like to imagine the scenario in front of the Nationwide chairman on his yacht.....
"here you are sir, our Internet banking software. it's all fabulous, and a particular feature i would like you to see is our one-sided transaction display system. Please use this demonstration system to see its advantages.
Here is my development invoice for £giga for immediate settlement"
----------------
--------------------- Original Message ---------------------
Subject: Re: Complaint Received: 13 April 2007
Dear Mr Swallow,
Thank you for your message.
Please accept my apology for my colleagues response which does not fully address your query. I have provided more detail below.
Whilst transfers between our banking and cash savings accounts are processed in real time, it is true that only mini statements and the balances shown on the My Accounts page update immediately. Accounts which offer only a Full Statement, such as Passbook, Bond or e-Savings do not update their statement immediately. I can assure you that interest is backdated accordingly.
Under our complaints procedure I need to advise you of the following. I've also enclosed a link to our leaflet "a complaint - how can we put it right", this will show you what course of action you can take if you're not happy with my response.
http://www.nationwide.co.uk/contact_us/making_a_complaint/making_a_complaint.htm
What do I do if I'm still unhappy?
The Nationwide Group uses the Financial Services Authority rules when dealing with customers' concerns. Under their guidelines, you may consider the following course of action if you're not satisfied with my response.
1. Our Member Service Department can review your concerns. I will be glad to refer it for you. If you decide to go ahead with this option, please contact me.
2. If you are still not satisfied, you may then approach the Financial Ombudsman Service for an impartial, independent assessment of the situation.
If you don't come back to us within the next 56 days, I will close our file.
Regards,
Mark Newman
Senior Customer Advisor
Internet Services
http://www.nationwide.co.uk
Nationwide. Proud to be different.
If you reply to this message, please include the Tracking Number below in the body of the mail. This will enable us to process your message more efficiently.
TRACKING NUMBER: A00002117759-00008426834
-----Original Message-----
From: 1285117710@bbm.tux
Sent: 12 Apr 07 13:21:11
To: customer.services@nationwide.co.uk
Cc:
Subject: Complaint
and even today i have done transfers which show on one account - my flex - and don't show on my e-account because........? -- no one tested it properly b4 going live.
--------------------- Original Message ---------------------
Subject: Re: Complaint Received: 10 April 2007
Dear Mr Swallow,
Thank you for your message.
The reason why the delay shows is because is was the Easter Bank Holiday, however the transfer is effective dated to the date you requested the transfer of funds.
Regards,
Linda Cox
Senior Customer Advisor
Internet Services
http://www.nationwide.co.uk
Nationwide. Proud to be different.
If you reply to this message, please include the Tracking Number below in the body of the mail. This will enable us to process your message more efficiently.
TRACKING NUMBER: A00002117759-00008401080
-----Original Message-----
From: 1285117710@bbm.tux
Sent: 07 Apr 07 09:19:37
To: customer.services@nationwide.co.uk
Cc:
Subject: Complaint
i transferred funds between my flex and e account.
12 hours later and the transfer shows as leaving my flex but not arriving in my e account because...? - your software is defective
i appreciate the less casual reply, but it does not answer why it is acceptable for your systems to produce this one-sided effect. how can it be right for one side of an internal transfer to show immediately and the other be delayed - i was placed in an embarrassing position due to inability to produce evidence of worth for a property transaction.
If you would like to imagine the scenario in front of the Nationwide chairman on his yacht.....
"here you are sir, our Internet banking software. it's all fabulous, and a particular feature i would like you to see is our one-sided transaction display system. Please use this demonstration system to see its advantages.
Here is my development invoice for £giga for immediate settlement"
----------------
--------------------- Original Message ---------------------
Subject: Re: Complaint Received: 13 April 2007
Dear Mr Swallow,
Thank you for your message.
Please accept my apology for my colleagues response which does not fully address your query. I have provided more detail below.
Whilst transfers between our banking and cash savings accounts are processed in real time, it is true that only mini statements and the balances shown on the My Accounts page update immediately. Accounts which offer only a Full Statement, such as Passbook, Bond or e-Savings do not update their statement immediately. I can assure you that interest is backdated accordingly.
Under our complaints procedure I need to advise you of the following. I've also enclosed a link to our leaflet "a complaint - how can we put it right", this will show you what course of action you can take if you're not happy with my response.
http://www.nationwide.co.uk/contact_us/making_a_complaint/making_a_complaint.htm
What do I do if I'm still unhappy?
The Nationwide Group uses the Financial Services Authority rules when dealing with customers' concerns. Under their guidelines, you may consider the following course of action if you're not satisfied with my response.
1. Our Member Service Department can review your concerns. I will be glad to refer it for you. If you decide to go ahead with this option, please contact me.
2. If you are still not satisfied, you may then approach the Financial Ombudsman Service for an impartial, independent assessment of the situation.
If you don't come back to us within the next 56 days, I will close our file.
Regards,
Mark Newman
Senior Customer Advisor
Internet Services
http://www.nationwide.co.uk
Nationwide. Proud to be different.
If you reply to this message, please include the Tracking Number below in the body of the mail. This will enable us to process your message more efficiently.
TRACKING NUMBER: A00002117759-00008426834
-----Original Message-----
From: 1285117710@bbm.tux
Sent: 12 Apr 07 13:21:11
To: customer.services@nationwide.co.uk
Cc:
Subject: Complaint
and even today i have done transfers which show on one account - my flex - and don't show on my e-account because........? -- no one tested it properly b4 going live.
--------------------- Original Message ---------------------
Subject: Re: Complaint Received: 10 April 2007
Dear Mr Swallow,
Thank you for your message.
The reason why the delay shows is because is was the Easter Bank Holiday, however the transfer is effective dated to the date you requested the transfer of funds.
Regards,
Linda Cox
Senior Customer Advisor
Internet Services
http://www.nationwide.co.uk
Nationwide. Proud to be different.
If you reply to this message, please include the Tracking Number below in the body of the mail. This will enable us to process your message more efficiently.
TRACKING NUMBER: A00002117759-00008401080
-----Original Message-----
From: 1285117710@bbm.tux
Sent: 07 Apr 07 09:19:37
To: customer.services@nationwide.co.uk
Cc:
Subject: Complaint
i transferred funds between my flex and e account.
12 hours later and the transfer shows as leaving my flex but not arriving in my e account because...? - your software is defective
Thursday, 19 April 2007
go to my pc
i hate firms who sell you things and then don't support them.....
they HIDE any means to contact them on their website,
and have things like "support" and "feedback" unindexed on their website.....speaks volumes.........zzz
they HIDE any means to contact them on their website,
and have things like "support" and "feedback" unindexed on their website.....speaks volumes.........zzz
docklands light railway
so how come when the strain ambles in to Stratford do we have to put up with uncomfortable surging - i think it slows and accelerates 4 times in its approach.
this means you have to hold tight just when you want to move near the doors - crazy.
An invention they use on the Central Line overcomes this problem completely - it's called 'having a driver'.
Also on the Victoria Line they use something called 'tried & tested software' instead of some old cobblers written by some spotty Germans about 10 years ago.
Also how come the trains sway uncomfortably in the horizontal at speed, whereas tube trains are rock solid - oh i know it's because they use something called 'tried & tested suspension' instead of some old cobblers designed by some garlicky Frenchman about 10 years ago.
this means you have to hold tight just when you want to move near the doors - crazy.
An invention they use on the Central Line overcomes this problem completely - it's called 'having a driver'.
Also on the Victoria Line they use something called 'tried & tested software' instead of some old cobblers written by some spotty Germans about 10 years ago.
Also how come the trains sway uncomfortably in the horizontal at speed, whereas tube trains are rock solid - oh i know it's because they use something called 'tried & tested suspension' instead of some old cobblers designed by some garlicky Frenchman about 10 years ago.
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