i had to ring the tax office in South Wales today (a distant part of the empire)
"thank you for your call, we are very busy today, please call later", and call is then disconnected.
no option to queue, or redial. They also have special gizmo on the line to prevent you leaving it on redial to get through
what a crepe way to treat your customers!!!
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thanks for your comment. at least I know someone is reading this....