How come NatWest business banking can write to me closing my account WITHOUT giving any reason at all? And this complies with the Banking Code – what a ‘grate’ document. I can’t sack a serf without a meeting, a written warning, etc. but they can bin me just by doing a letter with no reason in it at all.
And the FSA support this by refusing to investigate because their actions comply with the Code - what a bunch of xxxds.
Recently HSBC wrote to me closing my personal credit card account WITH NO NOTICE PERIOD – they claim they do NOT have to.
Oh and also the collateral damage is that this has had the effect that in my business life I can no longer do business with HSBC, despite them even putting in writing with me in their rude letter that they WANT to do business with me (except at all!)– they are happy to lie in writing etc…….
Last autumn Abbey National radically changed their business banking website. This change was so poorly pre-tested that it created havoc amongst users, and they even had to extend their telephone banking hours to cope with the deluge of enquiries from irate customers who had summarily been denied online banking without a thought. I am STILL 8 months later trying to patch my own access together, and fending off complaints from clients about shabby notional bank and their actions. Oh and the website “enhancements” of course are not !
